Trusted partner of the world’s leading information technology companies
Local Managed Service Provider (MSP) - Managed IT Services for Sydney Businesses
Sydney’s Best Managed IT — Built for Business Outcomes
Get strategic, business-focused IT support that helps your business grow, stay secure, and perform at its best — all with Milnsbridge, Sydney’s trusted partner in managed IT.
Live Service Performance
Transparency is key to a successful partnership. As Sydney’s leading Managed IT provider, we publish our live support metrics to demonstrate the reliability of our Australian-based service desk.
- Average First Response
- 13 mins
- Resolved Within 1 Hour
- 98%
- First Contact Resolution
- 87%
24
Years of Experience
1850
Business Users
17
Australian Support Team
OUR SERVICES & SOLUTIONS
How we can help your business
Managed IT Services
Expert team for seamless IT support and infrastructure management.
Small Business IT Support
Tailored IT solutions for Sydney businesses to flourish.
Cyber Security Services
Advanced protection to safeguard your business against cyber threats.
Business Cloud Services
Scalable and secure cloud solutions for data storage and operations.
Networking & Hardware
A range of networking and hardware solutions to ensure your business is always up and running.
Response Times & Resolution Times Matter
Keeping your business running is our #1 priority, it’s simply what we live and breathe for. Our business only grows if your business does too, that’s why we focus on our partnership allowing your business to flourish.
Cases Responded to Within 1 Hour
Cases Resolved Within 1 Hour
Managed IT Service Plans: Transparent Per-Seat Pricing
Three tiers built to suit different business risk profiles, growth goals, and support needs. All plans are backed by our Australian team and guaranteed SLAs.
Core
Essential managed IT support for smaller teams looking to move beyond break-fix IT and establish a secure foundation.
$89 per seat per month (ex GST)
Minimum 10 seats.
Growth
Enhanced support and security for growing organisations that rely heavily on IT and require comprehensive business-hours coverage.
$99 per seat per month (ex GST)
Minimum 10 seats.
Enhanced
Premium support and security for complex, high-risk, or always-on environments, including unlimited 24x7 support coverage.
$149 per seat per month (ex GST)
Minimum 10 seats.
Frequently Asked Questions
What does “per seat” mean?
A seat is one employee with a managed device and a Microsoft 365 licence. Additional options available for workers who only require Microsoft 365 support and for functional devices.
What is the minimum seat count?
All plans have a 10 seat minimum.
How long is the contract?
Standard term is 12 months.
Are there setup/onboarding fees?
Typical onboarding fee: $1,250–$4,500 depending on number of devices and complexity.
Do you provide 24×7 support?
We provide 24×7 monitoring across all plans. 24×7 support is included in the Enhanced plan, and is available in the Core and Growth plans at additional cost.
After-hours response in the Enhanced plan is remote-first, followed by onsite after-hours response if required.
How long is the consult?
A quick 15-minute consult to understand your environment and next steps. Call us on 1300300293 or book here.
Where can I see full inclusions?
See the pricing table for inclusions and plan differences.
What IT support isn't included?
Installation, setup, and reconfiguration of all hardware, software, and consultancy requests.
Are there any additional fees?
Additional monthly fees may apply for branch offices, server management and scheduled onsite support visits.
Which cyber security products do you use?
We deploy SentinelOne for EDR, Harmony Email & Collaboration for email security, Duo for MFA, Keeper for password management, and ThreatLocker for application control. See our Technology stack for the full list.
Is GST included?
No, all prices exclude GST.
How and when do you invoice?
We invoice monthly items in the middle of each month and process payments by direct debit.
Cyber security
Managed cyber security for small business in Sydney and Western Sydney
Milnsbridge provides Essential Eight aligned cyber security as part of managed IT services, with optional uplift modules for higher assurance. This hub explains what is included, how uplift works, and what you can expect from reporting and response.
Why Sydney Businesses Choose Us
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24 Years of local IT expertise
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Fixed Pricing No surprise bills
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SLA Guaranteed Response times
Learn more about recent tech updates & news
Our Technology Stack
We partner with leading platforms to deliver managed IT, cyber security, and cloud services. These are the tools we trust to protect and power your business.
Endpoint Detection
SentinelOne
AI-powered endpoint protection and EDR across servers, workstations, and laptops to stop threats in real-time.
Endpoint protectionEmail Security
Check Point Harmony
Advanced anti-phishing, malware blocking, and account takeover protection for Microsoft 365 mailboxes.
Email securityDMARC & Auth
Sendmarc
Stops domain spoofing and email impersonation by enforcing strict DMARC policies, ensuring your emails actually land in inboxes.
Managed DMARCMFA Security
Duo Security
User-friendly but rigorous MFA for VPNs, Microsoft 365, and critical line-of-business applications.
Duo MFAIdentity & Access
Microsoft Entra ID
Conditional access policies and secure single sign-on (SSO) management for the modern workplace.
Cyber Security ServicesPasswords
Keeper Security
Enterprise-grade password vaults for securely storing and sharing business credentials.
Cyber Security ServicesApp Control
ThreatLocker
Zero Trust application whitelisting and ring-fencing to block ransomware and unauthorized software.
ThreatLocker application controlStaff Training
uSecure
Interactive security awareness training and simulated phishing campaigns to educate staff and reduce human risk.
Cyber Security ServicesProductivity
Microsoft 365
The industry standard for business productivity: Teams, Exchange Online, SharePoint, and Office apps.
Microsoft 365M365 Backup
Cove (M365)
Complete cloud-to-cloud backup for Microsoft 365 (Exchange, OneDrive, SharePoint, and Teams) with extended retention.
Microsoft 365 backupDevice Mgmt
Intune & Autopilot
Automated device deployment and policy enforcement to keep Windows and macOS fleets compliant.
Managed IT ServicesFirewall
Fortinet FortiGate
Next-generation perimeter firewalling, IPS, and secure VPN connectivity for offices.
Managed FortiGateDNS Filtering
DNSFilter
Protects users from malicious websites and phishing links at the DNS layer, regardless of location.
Cyber Security ServicesBusiness Wi-Fi
Ubiquiti UniFi
Scalable, managed wireless networks and switching for high-performance office connectivity.
Managed Wi-Fi ServicesSwitching
HPE Aruba
Enterprise-grade networking and edge switching for larger offices and critical sites.
HP NetworkingEndpoint Backup
Cove Data
Backup and disaster recovery for physical servers, workstations, and critical business data.
Backup and recoveryServers
HPE Servers
Enterprise-grade ProLiant server hardware for virtualization and critical on-premise workloads.
HP Server HardwareEndpoints
HP Hardware
Desktop and notebook hardware platforms for end users across all business functions.
HP HardwareManaged IT Services FAQ
What is a Managed Service Provider?
Managed Service Providers, or for short MSP, are a proactive third-party subscription-based provider that delivers managed business services, such as IT. With Milnsbridge clients benefit from a flexible managed service providers plan designed to meet the IT needs of local businesses in Sydney.
Since 2002 we’ve been delivering cost effective business tech support through continuous improvement and personal service. Get help from our team of IT professionals for all your planning, design, and implementation needs. Our clients enjoy fixed monthly MSP costs and the benefits of having a dedicated IT department.
Other managed service providers in Sydney promise a lot, but only the Milnsbridge IT support team can deliver on those promises in a timely manner according to our service level agreement. Our team of experienced IT consultants will help you focus on your business goals and growing your business.
Why You Need a MSP Service Provider
Why does my business need IT support? Having the best Australian MSP IT support provider for your business ensures you stay ahead of your competitors, increase productivity, reduce downtime, reduce business interruptions, and enhance staff morale.
As a IT Managed Service Provider with extensive infrastructure experience we will help protect your environment with cutting edge cyber security solutions including ransomware protection. Backup and disaster recovery are now the cornerstone of our cloud offering allowing you to achieve your business objectives.
Our monthly IT infrastructure plans are designed to streamline IT support and increase productivity for growing companies. Learn more insights about IT services plans in our free guide to understanding Managed IT Services pricing.
Why Use Cloud Managed Services for Sydney Businesses
Why use a cloud service provider? Cloud Service are services that offer management of a client’s cloud services or infrastructure. The Cloud service providers responsibilities can include provisioning, migration, configuration, security, and ongoing maintenance.
Milnsbridge specialise in providing businesses with tailored Microsoft Office 365 and Microsoft Teams solutions, Microsoft Azure cloud migrations and consulting services.
Ongoing Azure cloud infrastructure management services are delivered as a core component of our managed services providers offering. You can be certain that Milnsbridge provides the best technical service profile for all computer environments.
Our Cloud offerings include computer infrastructure, backup, storage, disaster recovery and unified communications voice services.
Our range of HP Hardware: HP Laptops - HP Desktops - HP Servers
Hewlett Packard enables the highest level of day to day business productivity boosted by proactive management services in Australia. A core part of our Managed Service is the provision of computer systems software.
Get advice from our experts on the best HP Business Equipment for your company and budget in Sydney. We have over 21 years of technical experience providing HP Business Equipment to businesses in Sydney.
We recommend and service HP business computer systems to suit the Managing Director, Chief Executive through to Payroll and Frontline Staff.
Specialising in business and disaster recovery solutions with HP Enterprise & Cloud Backup Services. Our managed service account managers will research and review computer options to ensure you get the best procurement deal on a wide range of the latest technology in HP servers, laptops and desktops.
Small business IT support
Managed IT Support for Small Businesses in Sydney
Get consistent small business IT support backed by proactive monitoring, practical security controls and a structured service desk. Our managed IT services for small businesses are designed to reduce downtime and keep your team productive as you grow.
Predictable costs
Per-seat pricing with clear inclusions.
Per-seat pricing with clear inclusions.
Fewer disruptions
Monitoring and patching to reduce avoidable outages.
Monitoring and patching to reduce avoidable outages.
Lower risk
Security baseline aligned to small business realities.
Security baseline aligned to small business realities.
Contact us for a Managed Service Providers review
Join Other Sydney Businesses Achieving More
Lets start our relationship today, speak with one of our technology support specialists. We can help you understand your business with the great value IT support rates and the best technology solutions. Other managed service providers simply don’t compare with Milnsbridge.
Leading The Best IT Managed Service Providers in Australia.
