Trusted partner of the world’s leading information technology companies
Sydney’s Leading Managed IT Services for Business Growth
Managed IT Services – Strategic Support for Real Business Results
What we offer
What we offer
Support for Businesses
When you partner with Milnsbridge Managed Services you leave the information technology hassles to us so you can do what you do best
Predictable Costs
Our monthly fixed cost managed it support service allows your company to consistently stay on budget and plan ahead without any surprises
Managed Cyber Security
Keep your business protected and running smoothly with Milnsbridge’s enterprise IT security approach, top managed services & managed IT Solutions
Efficient Operations
Maintain peak performance and operational efficiency with industry leading Managed IT Service based in Sydney backing your business
Managed IT Service Plans: Transparent Per-Seat Pricing
Three tiers built to suit different business risk profiles, growth goals, and support needs. All plans are backed by our Australian team and guaranteed SLAs.
Core
Essential managed IT support for smaller teams looking to move beyond break-fix IT and establish a secure foundation.
$89 per seat per month (ex GST)
Minimum 10 seats.
Growth
Enhanced support and security for growing organisations that rely heavily on IT and require comprehensive business-hours coverage.
$99 per seat per month (ex GST)
Minimum 10 seats.
Enhanced
Premium support and security for complex, high-risk, or always-on environments, including unlimited 24x7 support coverage.
$149 per seat per month (ex GST)
Minimum 10 seats.
Live Service Performance
Transparency is key to a successful partnership. As Sydney’s leading Managed IT provider, we publish our live support metrics to demonstrate the reliability of our Australian-based service desk.
- Average First Response
- 13 mins
- Resolved Within 1 Hour
- 98%
- First Contact Resolution
- 87%
Frequently Asked Questions
What does “per seat” mean?
A seat is one employee with a managed device and a Microsoft 365 licence. Additional options available for workers who only require Microsoft 365 support and for functional devices.
What is the minimum seat count?
All plans have a 10 seat minimum.
How long is the contract?
Standard term is 12 months.
Are there setup/onboarding fees?
Typical onboarding fee: $1,250–$4,500 depending on number of devices and complexity.
Do you provide 24×7 support?
We provide 24×7 monitoring across all plans. 24×7 support is included in the Enhanced plan, and is available in the Core and Growth plans at additional cost.
After-hours response in the Enhanced plan is remote-first, followed by onsite after-hours response if required.
How long is the consult?
A quick 15-minute consult to understand your environment and next steps. Call us on 1300300293 or book here.
Where can I see full inclusions?
See the pricing table for inclusions and plan differences.
What IT support isn't included?
Installation, setup, and reconfiguration of all hardware, software, and consultancy requests.
Are there any additional fees?
Additional monthly fees may apply for branch offices, server management and scheduled onsite support visits.
Which cyber security products do you use?
We deploy SentinelOne for EDR, Harmony Email & Collaboration for email security, Duo for MFA, Keeper for password management, and ThreatLocker for application control. See our Technology stack for the full list.
Is GST included?
No, all prices exclude GST.
How and when do you invoice?
We invoice monthly items in the middle of each month and process payments by direct debit.
Managed IT services plan benefits
Join the growing list of local companies spreading the word about the IT support benefits offered by Milnsbridge including Managed Services such as security auditing, disaster recovery planning, procurement, budgeting assistance, and licensing management.
Based in Sydney CBD & Penrith our managed helpdesk is staffed by a quality team of experts ready to provide you remote assistance when you need it. IT support services Sydney available 24 hours a day, 7 days a week (excluding Christmas). All first and second level service desk cases are managed directly by the HelpDesk, with cloud services and third level and beyond cases being escalated to our in-house Engineering team with a smile.
More appropriately called Endpoint Detection and Response (EDR) Security today, the humble AntiVirus software now provides an extensive array of features including AV, Malware, Spyware and Ransomware protection. Endpoint Security also provides free website filtering in real time to help protect your systems inside and outside of your network by blocking inappropriate access. We supply, install and support our Endpoint Security suite at not additional cost to you as part of the IT services provider solutions.
All key managed computers in your company are monitored with infrastructure management agents sending alerts directly to our IT Services Desk watching over your network 24×7. Most system issues are discovered, alerted and fixed long before a problem exists. Our proactive monitoring and automation policies are continuously undergoing development to focus on improving the quality and insights for each business site in Australia forming a key pillar of our IT support solutions..
Research experience over 24 years has allowed us to develop very comprehensive Managed IT Security Services. Company end users on Growth & Enhanced services provider plans receive Keeper security which provides a secure password manager for business. As a cloud security application Keeper allows for separate password vaults for business and personal passwords to ensure secure cloud computing.
Security awareness is also a key focus to support your end user team with insights to view cloud performance on your site.
In addition to ensuring all Microsoft patches are up to date our managed IT services program updates a large range of 3rd Party (Non-Microsoft) companies applications. No more annoying pop-up messages telling you to update anymore. Examples of 3rd Party software updated includes Adobe Acrobat, iTunes, and browsers like Firefox and Chrome are also automatically updated to help keep you secure.
Besides getting rid of all the annoying spam, as a managed service provider we also eliminate most other email-borne threats before they even reach your mailbox. Best of all, your team can manage their own quarantine and whitelists with our cloud managed filter. Another inclusion of our security services we’ll supply, configure, and support at no additional cost.
Our team of professional and friendly Senior Engineers can be scheduled to provide fast onsite IT support services anywhere in Sydney on a daily, weekly, fortnightly or fixed monthly basis. Scheduled visits provide your business with the certainty of having an onsite IT company Sydney-wide you can depend on.
Enjoy the Peace of Mind that we take care of all Microsoft updates including critical security updates and general software updates. Updates are personally approved by your dedicated IT services Technician in conjunction with your onsite visit schedule to help provide a smooth and seamless updating experience for effective infrastructure protection. All update services managed by Milnsbridge keep you secure.
Every Business needs the flexibility to deliver quality reliable work from home solutions for their employees and provide ongoing access to support services maintaining business operations. VPN Access, Wi Fi, WFH Setup with onsite and remote support. Secure Remote Working Platform including Managed WiFi solutions managed by Milnsbridge.
Every HP Business laptop or desktop we install has a fixed price install fee, including onsite installation anywhere in Sydney, so you know exactly what the costs are going to be, allowing you to take comfort in knowing there will be no additional installation charges. Extra discounts are provided for multiple installations to save you even more.
Why wait for someone in your office to notice a problem when it could already have been fixed? There are a lot of different types of problems that can develop, but over time some problems for businesses tend to reappear and can easily be fixed automatically. Our Proactive MSP Monitoring Agents are working 24 hours a day to detect managed service problems and if they do we’ll immediately commence a Self Healing repair for the most common IT problems experienced by businesses.
You’ll receive a Executive Summary report to read every month providing an information overview of all managed it services components including every support case for your office, all monitoring actions, managed backup successes/fails, system numbers, warranties, vendor management and benchmarking statistics to see how your business requirements are performing and the outcomes of a monthly cybersecurity audit.
Our Technology Stack
We partner with leading platforms to deliver managed IT, cyber security, and cloud services. These are the tools we trust to protect and power your business.
Endpoint Detection
SentinelOne
AI-powered endpoint protection and EDR across servers, workstations, and laptops to stop threats in real-time.
Endpoint protectionEmail Security
Check Point Harmony
Advanced anti-phishing, malware blocking, and account takeover protection for Microsoft 365 mailboxes.
Email securityDMARC & Auth
Sendmarc
Stops domain spoofing and email impersonation by enforcing strict DMARC policies, ensuring your emails actually land in inboxes.
Managed DMARCMFA Security
Duo Security
User-friendly but rigorous MFA for VPNs, Microsoft 365, and critical line-of-business applications.
Duo MFAIdentity & Access
Microsoft Entra ID
Conditional access policies and secure single sign-on (SSO) management for the modern workplace.
Cyber Security ServicesPasswords
Keeper Security
Enterprise-grade password vaults for securely storing and sharing business credentials.
Cyber Security ServicesApp Control
ThreatLocker
Zero Trust application whitelisting and ring-fencing to block ransomware and unauthorized software.
ThreatLocker application controlStaff Training
uSecure
Interactive security awareness training and simulated phishing campaigns to educate staff and reduce human risk.
Cyber Security ServicesProductivity
Microsoft 365
The industry standard for business productivity: Teams, Exchange Online, SharePoint, and Office apps.
Microsoft 365M365 Backup
Cove (M365)
Complete cloud-to-cloud backup for Microsoft 365 (Exchange, OneDrive, SharePoint, and Teams) with extended retention.
Microsoft 365 backupDevice Mgmt
Intune & Autopilot
Automated device deployment and policy enforcement to keep Windows and macOS fleets compliant.
Managed IT ServicesFirewall
Fortinet FortiGate
Next-generation perimeter firewalling, IPS, and secure VPN connectivity for offices.
Managed FortiGateDNS Filtering
DNSFilter
Protects users from malicious websites and phishing links at the DNS layer, regardless of location.
Cyber Security ServicesBusiness Wi-Fi
Ubiquiti UniFi
Scalable, managed wireless networks and switching for high-performance office connectivity.
Managed Wi-Fi ServicesSwitching
HPE Aruba
Enterprise-grade networking and edge switching for larger offices and critical sites.
HP NetworkingEndpoint Backup
Cove Data
Backup and disaster recovery for physical servers, workstations, and critical business data.
Backup and recoveryServers
HPE Servers
Enterprise-grade ProLiant server hardware for virtualization and critical on-premise workloads.
HP Server HardwareEndpoints
HP Hardware
Desktop and notebook hardware platforms for end users across all business functions.
HP HardwareWant to talk IT Services? Book a 15 minute video call now.
Customer Satisfaction Rating
Rated 5 out of 5
IT That Drives Your Business Forward
Our track record shows that we do what we promise, operate with transparency and are fully invested in forming long-term relationships where we provide the right Monthly IT services Sydney wide, solutions & support plans small businesses need to flourish.
When response time mattersPercentage of cases responded to within 1 hour
Fix it quickPercentage of cases resolved within 1 hour
How are SLA response times measured?
Measured in Australian business hours unless otherwise agreed for 24×7 response SLAs.
What are RTO and RPO?
RTO is the target time to restore service (e.g., 4 hours). RPO is the maximum acceptable data loss measured in time (e.g., 15 minutes)
Let’s get started – Managed IT Services Plans
IT Solutions Powering Sydney’s Businesses
Get in touch today and one of our friendly staff will call you to discuss your needs and design IT solutions to suit your business technology profile. As the number one in MSP IT Solutions you can be sure our approach & experience always centre around you the client.
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