Trusted partner of the world’s leading information technology companies
Supporting Australian Businesses for over 24 Years
Our Vendor Certifications & Partnerships
Technology partner certifications
Milnsbridge maintains partner certifications with Microsoft, Fortinet, HP, HPE, and Access4. These relationships matter because they connect your environment to vendor escalation paths, current platform guidance, and proven deployment patterns across managed IT, cyber security, cloud backup, and managed voice.
Why partner certifications matter
A partner badge is not just marketing. The practical value is the support channels, training, and deployment guidance that sit behind it. For SMBs, this reduces delivery risk and shortens time to a stable outcome.
What you get in practice
- Validated capability across specific platforms and solution areas
- Faster escalation when issues require vendor involvement
- Better standards for configuration, security baselines, and lifecycle management
How it supports your goals
- Stability through proven patterns and change control
- Security by aligning tooling to policy and risk management
- Budget control via licensing guidance and right-sized solutions
Microsoft Partner
Microsoft Partner
Microsoft platforms are core to most Australian SMB environments. Our Microsoft partnership supports structured delivery across Microsoft 365, identity and access, endpoint policy, and secure configuration.
Typical focus areas
- Microsoft 365 configuration, governance, and ongoing management
- Identity and access management using Entra ID and policy controls
- Device standards and security baselines for Windows endpoints
Relevant Milnsbridge services
Fortinet Advocate Partner (Integrator)
Fortinet Advocate Partner (Integrator)
Firewalls and secure connectivity are not set-and-forget. Fortinet capability is most valuable when policies are maintained, firmware is controlled, and changes are tested with the business impact in mind.
Typical focus areas
- FortiGate policy management, logging, and threat controls
- Secure site-to-site and remote access VPN configuration
- Change control for firmware updates and rule changes
Relevant Milnsbridge services
HP Amplify Synergy Partner
Hardware decisions affect support workload, user productivity, and security posture. HP partnership supports consistent endpoint standards and predictable refresh planning.
Typical focus areas
- Standardised device models to reduce support variation
- Procurement guidance aligned to warranty and lifecycle
- Deployment planning that supports secure configuration from day one
Relevant Milnsbridge services
HPE Business Partner
Many SMBs operate in hybrid environments. This includes on-premise servers, local networking, and cloud services working together. HPE capability supports stable infrastructure foundations and sensible lifecycle choices.
Typical focus areas
- Server and infrastructure planning aligned to workload needs
- Network reliability and performance for critical sites
- Backup planning for business continuity and recovery objectives
Relevant Milnsbridge services
Access4 Gold Partner
Voice is still a critical business system. A managed voice service should align to your identity platform, support mobility, and provide reliable support when call flows, numbers, or sites change.
Typical focus areas
- Business number management, call routing, and user changes handled as a service
- Operational support for day-to-day telephony requests
- Integration with modern workplace patterns and security controls
Relevant Milnsbridge services
Certifications FAQ
Do partner logos mean you only use those vendors
No. They indicate capability and support pathways with specific platforms. We select the right fit for your environment and risk profile.
How does a certification help when there is an outage or security incident
Partner relationships support structured escalation, clearer vendor support pathways, and faster access to platform guidance when incidents cross into vendor-managed areas.
Can you help with licensing and renewals
Yes. We assist with procurement guidance, renewal planning, and aligning licensing to the services you actually use.
How do these partnerships connect to your managed services
Each partnership maps to a service outcome. Microsoft aligns to modern workplace and identity controls, Fortinet aligns to managed perimeter security, HP and HPE align to device and infrastructure foundations, and Access4 aligns to managed voice operations.
Talk to a certified team
If you want a clear plan for managed IT, security, backup, or voice, we will map your requirements to the right platforms and support model.
Managed IT Service Plans: Transparent Per-Seat Pricing
Three tiers built to suit different business risk profiles, growth goals, and support needs. All plans are backed by our Australian team and guaranteed SLAs.
Core
Essential managed IT support for smaller teams looking to move beyond break-fix IT and establish a secure foundation.
$89 per seat per month (ex GST)
Minimum 10 seats.
Growth
Enhanced support and security for growing organisations that rely heavily on IT and require comprehensive business-hours coverage.
$99 per seat per month (ex GST)
Minimum 10 seats.
Enhanced
Premium support and security for complex, high-risk, or always-on environments, including unlimited 24x7 support coverage.
$149 per seat per month (ex GST)
Minimum 10 seats.
Live Service Performance
Transparency is key to a successful partnership. As Sydney’s leading Managed IT provider, we publish our live support metrics to demonstrate the reliability of our Australian-based service desk.
- Average First Response
- 13 mins
- Resolved Within 1 Hour
- 98%
- First Contact Resolution
- 87%
MANAGED IT SERVICES – MONTHLY PLAN BENEFITS
Join the growing list of Sydney businesses enjoying the benefits offered by Milnsbridge including data security auditing, technology planning, budgeting assistance, licensing management and our exclusive Outsourced CIO
Based in Sydney CBD. Our full time IT HelpDesk support team is staffed by a great team of friendly and helpful technicians ready to provide you assistance when you need it. IT Support is available 24 hours a day, 7 days a week (excluding Christmas).
All first and second level cases are managed directly by the HelpDesk, with third level and beyond cases being escalated to our in-house Engineering team. Customer service is the teams No.1 focus.
More appropriately called Endpoint Security today, the humble AntiVirus software now provides an extensive array of features including AntiVirus, Malware, Spyware and Ransomware protection. Endpoint Security Services also provides free website filtering to help protect your systems inside and outside of your network by blocking inappropriate access. Best of all we will install and support our Endpoint Security suite SentinelOne at no additional cost to you.
All key managed IT services are monitored from our data centre with management agents sending communication info and alerts directly to our Service Desk watching over your network 24×7. Most system issues are discovered, alerted and fixed long before a problem exists ensuring disaster recovery options are available.
For over 24 years we’ve providing local IT support service as a Managed Service Provider to Penrith Businesses which has allowed us to develop a very comprehensive Automated Computer Maintenance program to eliminate problems before they begin. Our Management Agents work 24×7 keeping an eye on your systems and ensuring they’re always in perfect running order.
In addition to ensuring all cutting edge Microsoft patching is up to date we also patch a large range of 3rd Party (Non-Microsoft) applications. No more annoying pop-up messages telling you to update anymore. Examples of 3rd Party software updated includes Adobe Acrobat, Java, iTunes, and browsers like Firefox and Chrome are also automatically updated to help keep you secure.
Besides getting rid of all the annoying spam, we also eliminate many other email-borne threats before they even reach your mailbox. Best of all, your staff can manage and view their own quarantine and whitelists. Another free inclusion of our infrastructure plans we’ll configure and support at no additional cost.
Our team of professional and friendly Senior Engineers can be scheduled to provide onsite Managed IT Services in Sydney CBD including computer repairs for local businesses.
Scheduled maintenance visits provide your business with the certainty of an onsite IT Technician being available to assist staff on a regular basis.
Our industry leading remote management system takes care of all Microsoft updates including critical security updates and general software updates. Updates are personally approved by your dedicated IT Technician in conjunction with your onsite visit schedule to help provide a smooth and seamless updating experience.
Every HP Business laptop or desktop we install we install in Penrith includes a fixed price fee, including onsite installation anywhere in Sydney, so you know exactly what the costs are going to be allowing you to take comfort in knowing there will be no additional installation charges. Extra discounts are provided for multiple installations to save you even more. Penrith computers for business use. Read our Guide to Managed IT Services to learn more.
Why wait for something to break or for someone to notice a problem when it could already have been fixed? There are a lot of different types of problems that can develop, but over time some problems tend to reappear and can easily be fixed automatically. Our Monitoring Agents are working 24 hours a day to detect problems and when they do we’ll immediately commence a Self Healing repair for the most common problems.
You’ll receive an Executive Summary report every month providing a complete overview of services and solutions detailing every support case & services including all monitoring actions, managed backup successes/fails, system numbers and benchmarking statistics to see how your business is performing compared to the rest of our clients.
Customer's rating
Rated 5 out of 5
IT Support Australia
Our track record shows that we do what we promise, operate with transparency and are fully invested in forming long-term relationships where we provide the right business IT solutions Australian small businesses need.
WHEN RESPONSE TIME MATTERS
Percentage of Servicedesk cases responded to within 1 hour
95%
fix it quick
Percentage of Servicedesk cases resolved within 1 hour
98%
IT Support Companies Australia
Get in touch today
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